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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@luxurystoves.uk.

Placing An Order

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

 

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

  1. Our emails might be going to your junk or spam folder

  2. There might have been a misspelling when you entered your email address during checkout

  3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to (INSERT Email HERE)

 

We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.

 

Some of our deliveries our couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Absolutely. (INSERT Website Name HERE) strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

 

Deliveries

We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

 

No sorry, currently we only deliver within the United Kingdom.

Usually within 48 hours of processing your order but it can vary for different suppliers.

 

Usually 4-7 business days, however, some larger items can take longer. 

 

Unfortunately not, we cannot deliver to PO Boxes.